Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

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Customs clearance fees and taxes are exclusively the responsibility of the buyer, NIMA does not cover any customs clearance fees and taxes that may be applied.

Customs clearance fees and taxes must be paid when the package is delivered.

All documents required for customs clearance are available on the packaging.

For shipments to Switzerland , customs fees and taxes may be applied from approximately €68 of purchase. For shipments to the United Kingdom , customs fees may be applied to your order from 150€ of purchase.

Customs fees and taxes will depend on several factors:

• The destination country
• The type of product
• The weight
• The price

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.

You have 20 days after receipt of your package to return an item to us for an exchange. Exchanges are free in mainland France, Belgium, Germany, the Netherlands, Italy, Luxembourg, Austria, Spain, Ireland, Portugal, Poland, the Czech Republic, Slovakia, Finland and in Greece, within 20 days after receipt of your order.

To obtain your voucher to print, click here ! Do not hesitate to check that the products you wish to receive are still in stock on our website.

If you live in another country, you will be responsible for the exchange costs. To make your exchange request, click here . You will then receive an email explaining how to return the products to us.

You have 20 days after receipt of your package to return an item to us for a refund.

Returns and refunds are possible within 20 days after receipt of your order. To request a refund, please complete the returns form by clicking here .

If you live in mainland France, Belgium, Germany, the Netherlands, Italy, Luxembourg, Austria, Spain, Ireland, Portugal, Poland, the Czech Republic, Slovakia, Finland or in Greece, we will send you a returns voucher, the amount of which will be deducted from the total amount to be refunded. You can also choose to return the products to us yourself, or to drop them off in person. Everything will be explained to you in the email you receive.

If you live in another country, you will have to return the products to us yourself: everything will also be explained to you in the email you receive.

Warning: be sure to wear stockings underneath when trying on our panties or tangas. Any product that returns to us dirty will be subject to a cleaning fee of €5 per item.

If you have any questions regarding exchanges or refunds, you can write to us at club@nenes-paris.com and we will respond to you as soon as possible!

You have 20 days after receipt of your package to return an item to us for an exchange. To find out more about your return, we need you to complete the necessary information in the link below. I am making my exchange request.